Customer Service -- Dispatch -- Office Administration

Full-time | Monday–Friday | Calgary, AB

We saved you a desk.

Harper's Plumbing is growing, and this fall we're moving into a current office and shop near Blackfoot Trail and IKEA.

Until now, much of our day-to-day office work has been handled by one of our owners. With a growing team and a new space, it's time to bring someone into the office full-time.

You'll spend a big part of your day talking to our customers—answering calls and emails, booking service appointments, answering questions and keeping people updated. You'll also help coordinate our plumbers, work with suppliers, and take care of the day-to-day administration that keeps things running smoothly.

The job

- Answer phones, emails and customer messages
- Book service calls and manage the daily schedule
- Dispatch our plumbers and keep customers updated
- Order and track parts and materials
- Maintain customer and job records
- Prepare invoice drafts and apply customer payments
- Help with accounts receivable and basic bookkeeping
- Keep the office organized and stocked

Who we're looking for First and foremost, you enjoy talking to people.

You're warm and friendly on the phone, you like getting to know customers, and you genuinely enjoy helping people.

You're also organized, comfortable with computers and numbers, and able to keep track of several things at once.

Experience in customer service, office administration, dispatch or bookkeeping would be an asset.



Plumbing experience isn't required—we can teach you that part.

More than anything, we're looking for someone who's proactive and pays attention to the details.

A little about us

Harper's Plumbing is a family-owned plumbing company that's been serving Calgary and the surrounding area since 2013.

We're proud of what we've built, we're growing, and we're excited about what's next.

There's usually coffee brewing, someone telling a story, and Gurdi, our four-legged office greeter, making the rounds looking for attention.

The details

Hours: Monday–Friday, 7:30 a.m.–4:00 p.m.

Pay: $27–$34/hour, based on experience

Vacation pay: 10%

Health Spending Account: $1,000 annually

Parking: Included

Start date: October 26, 2026

Location: In-office, near Blackfoot Trail and IKEA in SE Calgary

One small request before you apply: Please include your phone number and email address in the footer of your résumé.

Pay: $27.00-$34.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- On-site parking

Application question(s):
- Are you available to work Monday–Friday, 7:30 a.m.–4:00 p.m., in-office in SE Calgary?
- This position involves spending a significant part of the day speaking with customers by phone. How do you feel about that?
- Tell us about the last time you needed a plumber, did a plumbing repair yourself, or dealt with a plumbing issue at home. What happened?

Work Location: In person

📌 Office Administrator (Calgary)
🏢 Harper's Plumbing
📍 Calgary