Drive clinic success with Decoda Health as an Onboarding Specialist. Help clients transition smoothly from contract signing to confident users of our AI-powered platform. In this key role, you will manage the onboarding journey for clinics, ensuring each location achieves success quickly and efficiently.
You will leverage AI tools while blending customer success and product operations. Focus on reducing friction in onboarding processes and delivering tailored training, so staff feel empowered with their recent software. Key Responsibilities:
- Own complete onboarding execution from kickoff to go-live
- Improve onboarding playbook and streamline processes
- Deliver hands-on training for diverse clinic staff
- Ensure smooth go-live coordination and support
- Utilize AI tools for task automation and efficiency
Requirements:
- 2 to 4 years of experience in onboarding or customer success
- Exceptional communication skills in training settings
- Personable and relationship-oriented approach
- Strong training abilities with non-technical staff
- Highly organized and able to manage multiple projects
Become a vital part of transforming clinic operations through effective onboarding and customer support.
📌 Onboarding Specialist at Decoda Health (Toronto)
🏢 Decoda Health
📍 Toronto
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