Elevate your career as a Senior Customer Success Specialist with Rosendin, where you'll drive enterprise application support and enhance user experience in a dynamic environment.

As a Senior IT Customer Success Specialist at Rosendin, you’ll serve as the primary liaison between the IT team and business users. With a focus on enterprise application issues, you will manage support tickets, ensure timely resolutions, and improve system performance. Your role will involve conducting regular updates, maintaining user training materials, and collaborating with stakeholders to enhance satisfaction.

Key Responsibilities:
• Manage enterprise application support tickets effectively
• Collaborate with technical teams to meet business needs
• Monitor system performance and user adoption metrics




• Develop and maintain training resources for users
• Facilitate user acceptance testing for updates

Requirements:
• Minimum 5+ years in IT customer success or support
• Strong knowledge of enterprise applications like Workday
• Excellent communication and problem-solving skills
• Familiarity with ERP and HRIS platforms
• Ability to prioritize tasks in a fast-paced workplace

You’ll leverage your expertise in customer support and enterprise applications to foster an innovative environment at Rosendin.
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📌 Senior Customer Success Specialist at Rosendin (Ontario)
🏢 Rosendin
📍 Ontario