Enhance donor journeys with Canadian Blood Services as a Manager in Donor Experience Strategy located in Ottawa or Toronto. This hybrid role emphasizes strategic leadership and service design.As a Temporary full time Manager in the Insight and Donor Experience team, you will translate complex insights into practical strategies that elevate donor satisfaction and retention. With a focus on collaboration and data-driven decision-making, your expertise in human-centered design will help shape improvements across channels, enhancing donation frequency.Key Responsibilities:
Map donor journeys to identify key enhancement opportunities
Develop organization-wide donor experience strategies
Lead cross-functional collaboration for consistent donor experiences




Translate donor insights into practical initiatives
Guide performance indicators and executive reportingRequirements:
University degree in Business, Marketing, or related fields
Minimum 5 years in customer experience strategy
Robust knowledge of human-centered design and service design
Proficiency with design and project tools
Leadership experience in cross-functional teamsDrive impactful changes in donor experiences with your strategic insights and cooperative leadership.#J-18808-Ljbffr

📌 Manager, Donor Experience Strategy Ottawa (Canada)
🏢 Canadian Blood Services
📍 Canada