Provide Customers with a convenient and enjoyable shopping experience

Create an inviting shopping workplace by meeting Customer project needs quickly and fully

Work with the Store Manager to develop strategies and objectives to drive sales and profitability

Provide leadership to Associates to execute store strategies and objectives

Analyze trends, solve problems, and develop Associates to maximize store success

Ensure Customers are acknowledged, project needs are met, complaints are resolved, service is quick and efficient, and the store is properly stocked

Schedule sufficiently to meet customer demand

Train Associates to provide quality customer service

Schedule and communicate store events

Ensure Special Order/Install Customers are satisfied

Recruit and place Sales Associates and specialty-area staff

Set departmental sales goals and monitor them

Recruit, interview, and recommend applicants for hiring

Recommend terminations, promotions, demotions, pay rates, and performance-based increases to the Store Manager

Drive sales-floor productivity

Communicate store and Home Depot objectives to Associates

Coach, train, develop, and provide performance-based feedback to Associates

Communicate career paths and minimize turnover

Lead the Chalk Talk process to communicate sales, events, and promotions

Assess training needs and implement improvement plans

Communicate Home Depot programs and services to customers and Associates

Train Associates on sales and inventory reports and KPIs

Analyze reports, identify trends, define problems, and develop responses

Develop Customer Service standards





Lead Associates and collaborate with peers and the Store Manager to solve problems and plan for events and seasonal changes

Complete daily inspections and follow up on safety audits, accidents, and investigations

Execute safety awareness programs

Verify deposits, markdowns, deliveries, time slips, refunds, and related items

Follow procedures to open and close the store

Respond appropriately to emergency situations

Perform other related duties assigned by the Store Manager Requirements - Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 - Valued Associate, Well Positioned)

- Minimum 2 years of management experience
- Excellent customer service skills
- Good communication skills
- Computer experience is a must
- Strong analytical and problem solving skills
- Strong problem solving skills
- Team player
- Strong work ethic, sense of responsibility and attention to detail and confidentiality Core Competencies Demonstrates strong leadership and management capabilities, with a focus on driving sales, enhancing customer service, and developing team performance. Proficient in analyzing trends and implementing strategies to maximize store success and customer satisfaction. Highest-signal resume keywords - Customer Service Skills
- Management Experience
- Analytical Skills
- Communication Skills
- Team Leadership Hard Skills - Sales Strategy Development
- Inventory Management
- Performance Management
- Sales Reporting
- Problem Solving Soft Skills - Team Player
- Strong Work Ethic
- Attention to Detail
- Sense of Responsibility
- Confidentiality Industry Keywords - Customer Experience
- Sales Goals
- Store Operations
- Training and Development
- Safety Awareness Tools & Technologies - Computer Proficiency

📌 Operations Assistant – Store Manager (Calgary)
🏢 Jobtailor
📍 Calgary