Transform servicing experiences at Affirm in the Operations Enablement Leader role. Focused on scalability, customer satisfaction, and compliance, this position thrives in a remote-first workplace. In this pivotal role, you will leverage your program management expertise to drive initiatives that align with Affirm’s strategic goals.

With over 5 years of experience, you will focus on planning, documentation, and change management, ensuring that your team's endeavors lead to measurable outcomes. Your leadership will empower cross-functional collaboration and operational improvements throughout the organization. Key Responsibilities:

- Lead complex, strategic initiatives aligned with servicing goals
- Develop execution plans and track program performance




- Champion Lean Six Sigma practices to enhance compliance
- Collaborate in designing instructional resources for diverse agents
- Analyze metrics to drive continuous operational improvements

Requirements:

- 5+ years in program management or operations
- Successful track record of influencing measurable outcomes
- Expertise in project management and change methodologies
- Experience in knowledge management systems
- Ability to communicate effectively across teams

Utilize your leadership skills to drive operational scalability and quality at Affirm, fostering impactful changes in the fintech space.

📌 Operations Enablement Leader Role - Affirm (Calgary)
🏢 Affirm
📍 Calgary