Step into the Technical Operations Engineer role at Engage, where you will provide essential technical support and incident management services. This position emphasizes a customer-centric approach to troubleshooting and problem-solving. As an Operations Engineer, your responsibilities will encompass managing incidents and escalations while collaborating with internal and external clients.

This role requires a keen understanding of technical systems and excellent communication skills to effectively document and resolve issues, ensuring compliance and operational excellence. Key Responsibilities:

- Oversee incident management and ticket escalations
- Conduct thorough root cause analyses of incidents
- Act as the central point for customer technical assistance
- Provide documentation and investigation notes for problems
- Ensure adherence to operational processes and client satisfaction

Requirements:

- Bachelor’s degree in Computer Science or similar
- 1-2 years’ experience in customer-facing support
- Familiar with AWS cloud services and ITSM tools
- Robust background in Linux and MySQL
- Excellent analytical and multitasking skills

Provide outstanding technical support and strengthen your career at Engage.

📌 Operations Engineer - Technical Support Focus (Markham)
🏢 Engage People
📍 Markham