Lead operations at Makeship, a flourishing startup empowering creators and brands with limited-edition products. We're seeking a visionary Director of Operations to enhance our dynamic platform while ensuring smooth processes. This foundational role involves overseeing operational health from creator onboarding to merchandising and shipping.
With 8+ years' experience in high-growth environments, you'll leverage your analytical skills to optimize workflows and address inefficiencies. Collaborate closely with Business Operations and Customer Support to foster seamless execution and a superior customer experience. Key Responsibilities:
- Oversee campaign operations and assess overall business health
- Lead Business Operations for effective daily execution
- Manage supply chain processes from manufacturing to fulfillment
- Head the Customer Support team for quality interactions
- Provide teams with insights from support trends and internal metrics Requirements:
- 8+ years in operations or business leadership
- Proven track record of process design and scaling
- Solid analytical and problem-solving skills
- Experience with supply chain management
- Excellent cross-functional leadership abilities Enhance Makeship’s operational strategies to support our rapid growth and community engagement.