Join OTIP as a Advantages Services Representative in a collaborative call centre atmosphere. Provide crucial support and education regarding health benefits to our valued members. This role, reporting to the Assistant Manager, involves facilitating member inquiries about benefits.

You will focus on resolving complaints, processing claims, and ensuring positive member experiences through effective communication. Your strong background in group health insurance will be essential in navigating member needs and enhancing service delivery. Key Responsibilities:

- Address member inquiries promptly via telephone
- Guide members through online platforms and registrations
- Resolve claims-related complaints in collaboration with carriers
- Document issues and recommend solutions to management
- Maintain up-to-date records and logs for transactions

Requirements:

- One year post-secondary training in insurance fields
- Experience in a customer service call centre
- In-depth knowledge of insurance products
- Strong organizational and time management abilities
- French communication skills are mandatory

Leverage your communication skills to ensure member satisfaction at OTIP.

📌 OTIP Group Benefits Services Role (Ontario)
🏢 OTIP
📍 Ontario