Join the Fairmont Empress team as a Spa Experience Coordinator in beautiful Victoria, BC. This role focuses on enhancing guest satisfaction through exceptional service and spa expertise.

In this position, you will oversee reception operations and be the first point of contact for guests and members. Your responsibilities include managing bookings, answering inquiries, and ensuring the facility runs smoothly. Your knowledge of spa services will help guide guests in their selections, all while maintaining a welcoming environment.

Key Responsibilities:
• Manage guest greetings and inquiries with efficiency
• Schedule treatments and maintain accurate bookings
• Control entry to ensure guest safety
• Process payments with a reliable point of sale system
• Provide spa literature and information clearly

Requirements:
• 2+ years of spa or hospitality experience
• Degree or diploma in hospitality is beneficial
• Robust command of Microsoft Office programs
• Excellent communication skills both written and oral
• Physically capable of lifting and standing throughout shifts

Be part of Fairmont Empress's commitment to luxury service and make every guest feel valued.
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📌 Fairmont Empress Spa Coordinator Role (British Columbia)
🏢 Fairmont Hotels and Resorts
📍 British Columbia