Join the IT team as an IT Technician providing expert Level 2 support. Collaborate with Level 1 technicians while managing Microsoft platforms and enhancing security through cutting-edge automation practices.This associate position requires over 5 years of IT experience along with ITIL certification. As part of your role, you’ll respond to complex requests, manage system administration, and coach junior technicians. Additionally, you’ll drive security improvement projects and automate processes using PowerShell or Python, ensuring operational efficiency.Key Responsibilities:
Provide expert support and manage escalated user requests
Document resolutions thoroughly and mentor Level 1 staff
Oversee administration of AD, Azure AD, Exchange systems




Participate in security improvement and automation projects
Ensure proper licensing and documentation of company systemsRequirements:
5+ years as an IT Technician in a relevant role
ITIL Foundation certification required
Proficient in Microsoft systems and scripting languages
Robust understanding of networking and security technologies
Bilingualism: French required, functional EnglishUtilize your IT skills in a collaborative setting dedicated to security, user support, and technological advancement.#J-18808-Ljbffr

📌 Experienced It Technician With Focus On Security And User Support Quebec City
🏢 DELAN - IT Talent Solutions
📍 Quebec City