Join Sailor Health as a Patient Communications Specialist, the first touchpoint for patients seeking mental health support. In this remote role, you will provide compassionate and timely responses to all inquiries, ensuring elevated care experiences. As a full time Receptionist, your mission is to deliver clarity and warmth while managing patient communications.

You will triage calls, emails, and messages, ensuring each one is addressed promptly and accurately. By understanding patient needs and routes, you'll contribute to smoother transitions in their mental health journey. Key Responsibilities:

- Respond to patient communications through various channels
- Efficiently route inquiries based on care needs
- Execute clinical workflows to troubleshoot requests
- Build knowledge of the patient care team structure
- Navigate the full patient experience from inquiry to care

Requirements:

- Excellent empathetic communication skills
- Comfortable in high communication volume settings
- Detail-oriented and highly organized
- Experience with tech tools like EHR and CRMs
- Customer service experience is a bonus

Bring your communication skills and passion for mental health care to Sailor Health.

📌 Patient Communications Specialist - Remote (Vancouver)
🏢 Sailor Health
📍 Vancouver