Elevate service processes with Finning Canada as a Service Performance Specialist. Collaborate with operational teams to standardize service workflows and enhance customer satisfaction. Reporting to the Service Performance Manager, this permanent role demands robust expertise in service excellence and project management.

You will lead initiatives in operational performance, standardization, and service process improvements across various facilities. Working alongside facility leadership and front-line teams, your focus will be on capturing process improvements and driving effective coaching to ensure Service Excellence. Key Responsibilities:

- Develop and implement service process improvement strategies
- Facilitate workshops for performance standardization initiatives




- Collaborate with teams to analyze operational needs
- Coach operational teams on Service Excellence principles
- Conduct branch assessments to identify gaps in service excellence

Requirements:

- 3-5 years of service operations experience
- 1-2 years in project management or continuous improvement
- Proven skills in influencing service teams
- Experience in heavy equipment or dealership environments
- Degree and/or certificates in Project Management advantageous

Strengthen service processes while ensuring exceptional customer experiences at Finning Canada.

📌 Performance Specialist at Finning Canada (Calgary)
🏢 Finning International
📍 Calgary