Elevate customer engagement as a Customer Experience Leader at Indigo, combining leadership and customer insights to enrich book lovers' experiences. This role fosters high performance and engagement in both digital and physical spaces.
Indigo seeks a Customer Experience Leader to drive exceptional customer service in a high-performance workplace. You will be responsible for executing customer programs while coaching employees to embody the brand's values. Key skills include customer service execution, team development, and data-driven strategies to optimize customer experiences.
Key Responsibilities:
• Lead customer experience priorities to enhance service • Coach and develop team members on best practices • Execute daily communication and sales performance routines • Support omni-channel execution and customer issue resolution • Maintain compliance with operational standards
Requirements: • 1-3 years leadership experience in retail • Proven track record of executing customer programs • Strong understanding of retail operations and compliance • Effective communication and organizational skills • Passion for Indigo's mission and values
Be the driving force behind Indigo's commitment to elevate customer experiences across all channels. #J-18808-Ljbffr