Enhance payment systems as a Business Analyst with Manulife Bank in Toronto, Ontario. Engage in technology initiatives focusing on real-time payments and customer experiences within a hybrid work model.

The Business Analyst plays a crucial role in defining technical requirements for payment processing at Manulife Bank. Collaborate closely with engineering, product, and business teams to ensure scalable solutions. You will analyze end-to-end payment flows, document requirements, and test APIs to improve digital interaction.

Key Responsibilities:
• Analyze end-to-end payment flows with a focus on RTR
• Collaborate with stakeholders to define payment requirements
• Validate integration with payment systems and platforms




• Create detailed data mapping documents for transactions
• Develop HTML email templates for customer communications

Requirements:
• Over 5 years of experience as a Business Analyst
• Solid knowledge of API analysis and testing tools
• Excellent problem-solving and communication skills
• Ability to create process maps and workflows
• Familiarity with SQL for troubleshooting payment issues

Drive meaningful payment solutions and enhance customer journey experiences at Manulife Bank.
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📌 Business Analyst for Payment Solutions (Ontario)
🏢 Manulife
📍 Ontario