Join EcoOnline as a Lead Customer Support Manager, where you can make a difference. Guide a skilled team, ensuring exceptional support delivery and productive issue management.

In this role, you will be responsible for leading a passionate team committed to improving customer experiences. With a focus on effective performance management, you will leverage customer feedback and data to guide the support strategy. Your leadership will foster collaboration with internal teams to resolve escalations swiftly and enhance overall support effectiveness.

Key Responsibilities:
• Deliver high-quality customer support performance
• Coach and develop the support team for success
• Oversee prioritization and workload visibility




• Identify trends and drive performance improvements
• Support complex customer issues collaboratively

Requirements:
• Minimum of 3 years in a customer support leadership role
• Expertise in performance evaluations and management
• Experience within an IT environment and knowledge of software
• Ability to resolve issues efficiently in high-pressure situations
• Strong prioritization and organizational capabilities

Empower your team to exceed customer expectations while upholding EcoOnline's values in the tech industry.
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📌 Lead Customer Support Manager Role (Ontario)
🏢 ECOONLINE
📍 Ontario