Shape impactful connections at Agency as the Member Experience Lead. This pivotal role focuses on enhancing member engagement and support from day one through personalized experiences.
As a founding member of the experience team, you will lead onboarding and maintain a keen awareness of member interactions. Your responsibilities will span from welcome calls to strategic introductions, ensuring every connection is valuable. You will also build an engagement system that tracks member sentiment, creating a thriving setting.
Key Responsibilities:
• Conduct personalized welcome calls for each new member
• Coordinate introductions based on members’ needs
• Match members to relevant forum groups




• Track engagement and follow-up for consistent hospitality
• Promote events and manage member communications
Requirements:
• Solid interpersonal and organizational skills
• Ability to connect and engage with agency founders
• Experience in high-touch settings, hospitality preferred
• Business acumen with a curiosity-driven approach
• Comfortable hosting virtual sessions and discussions
Engage deeply with members, fostering a network of growth and connection at Agency.
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📌 Member Experience Lead At Agency Grande Prairie (Canada)
🏢 Bilinguallink
📍 Canada