Join the City of Port Colborne as the Customer Experience Manager and lead cutting-edge service practices. Drive continuous improvement and enhance community relations in this dynamic position. In this role, you will collaborate with the Corporate Leadership Team to shape and implement a centralized customer service strategy.

You will build strong relationships with various stakeholders and employ data-driven approaches to improve service quality. You will also oversee training initiatives aimed at embedding essential customer experience principles throughout the organization. Key Responsibilities:

- Lead the development of customer service policies
- Facilitate workshops on customer experience principles
- Investigate and resolve customer escalation issues




- Analyze customer feedback for service improvements
- Ensure effective budgeting for customer service departments

Requirements:

- Recent experience in leadership roles (5+ years)
- Supervisory experience in municipal settings
- Advanced communication skills in written and verbal forms
- Knowledge of customer service trends and practices
- Proficient in CRM systems and Microsoft applications

Lead the transformation of customer experience in this rewarding position at the City of Port Colborne.

📌 Port Colborne Customer Experience Leadership Role
🏢 Port Colborne
📍 Port Colborne