Portfolio Governance & Transformation Analyst - Contact Centers (Dorval)

Portfolio Governance & Transformation Analyst - Contact Centers (Dorval)

16 Sep
|
Air Canada
|
Dorval

16 Sep

Air Canada

Dorval

Air Canada is seeking an experienced CSPM Portfolio Analyst to drive end-to-end governance for Contact Centres & Customer Recovery initiatives. You will own the portfolio roadmap, establish KPIs, and ensure readiness before rollout, while providing executive-level updates for leadership. You will manage intake, artifacts, and governance templates, partnering with CSPM Managers to deliver structured, data-driven insights and improve agent and customer experiences across global operations. #

📌 Portfolio Governance & Transformation Analyst - Contact Centers (Dorval)
🏢 Air Canada
📍 Dorval

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