Kickstart your IT career at Rival Group in Toronto as a Junior Helpdesk Support, where you will assist employees with tech challenges. Embrace a hybrid mode with 3 days in-office.

In this full-time role, you will report directly to the IT leadership team and work collaboratively to keep the tech environment running smoothly. Your support will focus on hardware, software, and account-related issues while prioritizing employee satisfaction and system efficiency.

Key Responsibilities:
• Resolve helpdesk tickets for Mac and Windows devices
• Facilitate employee onboarding with tech setups
• Use NinjaOne for endpoint management and ticketing
• Clearly document and escalate complex issues
• Assist with day-to-day security issues and connectivity

Requirements:
• Up to 2 years in related IT support roles
• Basic understanding of core networking concepts
• Excellent communication and customer support skills
• Ability to document work accurately and stay organized
• Willing to learn and adapt to new technologies

Be part of a meaningful tech support journey at Rival Group, enhancing employee productivity every day.
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📌 Hybrid Junior Helpdesk Support Position (Ontario)
🏢 Rival Technologies
📍 Ontario