Launch your career as a Technical Support Analyst with D2L, enhancing educational experiences while resolving technical issues in a quick-paced helpdesk workplace. This role offers the prospect to support clients using Brightspace products across various sectors.

D2L seeks a dedicated support professional to engage with clients from K12, Higher Education, and enterprise settings. You'll leverage strong troubleshooting and problem-solving skills to deliver timely, accurate solutions while adhering to KPIs. Additionally, effective communication and customer service abilities are critical for providing an exceptional client experience.

Key Responsibilities: • Resolve complex client issues via chat, phone,



or email • Identify and fix site-related technical problems • Log and update support calls in our tracking system • Offer feedback on product design and efficiency • Craft support documents and knowledge-based articles

Requirements: • Enrolled in Computer Science or related field • Proven SQL writing experience • Familiarity with programming languages like Java and XML • Strong analytical and decision-making skills • Bilingual in English and French is an asset

Enhance client engagement and streamline technical support solutions as a key team member at D2L. #J-18808-Ljbffr

📌 Technical Support Analyst Atl Winnipeg (Canada)
🏢 Socket.dev
📍 Canada