Elevate your career as a Product Support Analyst with D2L, where technology meets education. Engage directly with clients and troubleshoot technical issues in a dynamic support environment. As a Product Support Analyst, you’ll resolve complex technical problems for Brightspace product Administrators from various sectors, enhancing their user experience.
Robust troubleshooting skills, technical knowledge, and customer focus are essential, as you’ll work closely with clients to deliver timely solutions while maintaining KPIs. This role involves multitasking and effective communication in high-pressure scenarios, making a significant impact on client satisfaction. Key Responsibilities:
- Resolve client issues via chat, phone, or email
- Identify and address site-related technical problems
- Log support calls accurately and escalate issues
- Update tracking systems with pertinent details
- Collaborate for product improvements and feature requests
Requirements:
- Experience in customer service and technical support
- Proficient SQL experience for query writing
- Familiarity with XML, HTML, and Java
- Strong analytical and problem-solving skills
- Enrolled in a relevant post-secondary program
Join D2L to transform education with innovative solutions while utilizing your technical support skills.
📌 Product Support Analyst atL (Waterloo)
🏢 D2L
📍 Waterloo