Join Sundays as a Customer Care Lead and help shape exceptional customer experiences in Vancouver. Ensure your team exceeds service expectations through effective communication and problem-solving.

As the Customer Care Lead, you will oversee a talented team committed to enhancing customer interactions. Your role is vital in managing daily operations, resolving customer inquiries across various channels, and supporting associates in delivering outstanding service. You will be responsible for training and resource management, enabling all team members to thrive.

Key Responsibilities:
• Provide service excellence through various communication methods
• Supervise order management and customer updates
• Drive sales transactions and logistics solutions




• Manage escalations and customer feedback
• Ensure product knowledge training is current and applicable

Requirements:
• Proven experience in customer service management
• Ability to handle order-related escalations
• Exceptional organizational and communication skills
• Robust focus on team collaboration
• Passion for customer care in retail settings

Become a pivotal part of Sundays’ mission to deliver top-tier customer experiences in a structured environment.
#J-18808-Ljbffr

📌 Customer Care Lead at Sundays (British Columbia)
🏢 Sundays
📍 British Columbia