Start your qualified journey with Euna Solutions as an Entry-Level Support Analyst based in Oakville, ON. Your role involves providing exceptional customer support while you deepen your software expertise.

Euna's Support Services team is looking for diligent candidates to assist public sector clients in navigating our software. This hybrid position allows you to develop troubleshooting skills and maintain a customer focus by delivering timely resolutions and documenting all processes in Zendesk, paving the way for future growth.

Key Responsibilities:
• Address customer inquiries through various communication channels
• Troubleshoot and resolve software-related issues
• Maintain detailed records of customer interactions




• Contribute to FAQs and documentation based on your experiences
• Support during off-hours and holidays as needed

Requirements:
• Experience in a technical support or customer-facing role
• Excellent verbal and written communication abilities
• Familiarity with ticketing systems and basic tech concepts
• Basic knowledge of software navigation and web functionalities
• Exposure to the public sector is beneficial

Harness your troubleshooting talents and customer service passion as an Entry-Level Support Analyst at Euna Solutions.
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📌 Entry-Level Support Analyst at Euna (Ontario)
🏢 Euna Solutions
📍 Ontario