Join CAAT as a Change Management Analyst and enhance your career by supporting ITSM practices critical to smooth business operations. This role emphasizes risk management and continuous improvement in change processes.

As part of the Information Technology team, you will be responsible for the governance and execution of Change Management in alignment with ITIL standards. Your key responsibilities include facilitating Change Advisory Board meetings, managing release schedules, and driving continuous improvement initiatives. The ITSM Analyst role ensures technology changes are well-planned and assessed to minimize operational risks.

Key Responsibilities:
• Lead Change Management aligned with ITIL best practices
• Facilitate Change Advisory Board meetings and risk assessments




• Coordinate post-implementation reviews and lessons learned
• Maintain and oversee the Enterprise Release Calendar
• Ensure governance of CMDB data for effective analysis

Requirements:
• Relevant post-secondary education
• Robust understanding of IT service management
• Excellent organizational and communication skills
• Experience in coordinating IT processes
• Knowledge of change management practices

Support CAAT in achieving effective IT service management through coordinated changes and risk assessments.
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📌 CAAT Change Management Analyst Role (Ontario)
🏢 CAAT Pension Plan
📍 Ontario