- Coordinate and manage all aspects required to obtain prescription drug coverage for patients
- Act as the primary point of contact for physicians to enroll patients in NavieGo-managed programs
- Establish and maintain strong, trusting relationships with assigned clinics and physicians
- Coordinate cases with insurance companies, physician offices, pharmacies, and healthcare professionals to maximize reimbursement solutions and public/federal funding
- Coordinate with dispensing pharmacies and injection training sites once funding is obtained
- Develop in-depth knowledge of public, private, and federal funding mechanisms
- Assist physicians and staff with patient support program enrollment, consent, prescription, and drug reimbursement forms
- Request missing or additional information from physician offices, pharmacies, and other healthcare providers
- Respond promptly and professionally to physician enrollment requests
- Facilitate documentation required for patient reimbursement renewals
- Travel to clinic visits two to three days per week
- Report product safety information and adverse events as required
- Continuously learn about new medications through information sessions, conferences, and monthly educational events

Requirements

- Bilingualism in English and French is required
- Minimum of 2 years of customer/client service experience
- Ability to handle a high caseload in a fast-paced, changing setting
- Strong proficiency in Microsoft applications, including Word and Excel
- Strong proficiency in Google applications/Google Apps
- Professional, courteous,



and efficient telephone manner
- Proven ability to organize time, set priorities, and multitask to meet competing deadlines
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- High attention to detail
- Ability to resolve issues effectively and efficiently
- Prior reimbursement experience is a strong asset
- Experience with biologics is an asset
- Experience in the healthcare, pharmaceutical, or insurance industry is an asset
- Ability to report product safety information according to adverse-event reporting requirements

Core Competencies

Demonstrates expertise in coordinating prescription drug coverage and managing patient enrollment processes while maintaining strong relationships with healthcare providers. Proficient in handling reimbursement solutions and navigating public and private funding mechanisms.

Highest-signal resume keywords

- Bilingualism In English And French
- Customer Service Experience
- Reimbursement Experience
- Proficiency In Microsoft Applications
- Proficiency In Google Applications

ATS Optimization Keywords

Hard Skills

- Patient Enrollment
- Reimbursement Coordination
- Funding Mechanisms Knowledge
- Documentation Facilitation
- Adverse Event Reporting

Soft Skills

- Strong Communication Skills
- Interpersonal Skills
- Time Management
- Attention To Detail
- Problem-Solving Skills

Industry Keywords

- Healthcare Industry
- Pharmaceutical Industry
- Insurance Industry
- Biologics Experience
- Public Funding

📌 Program Coordinator - Coordonnateur(trice) de programmes (Moncton)
🏢 Jobtailor
📍 Moncton