Drive client satisfaction as a Client Operations Program Manager at OpenText. Engage in feedback management and data storytelling to enhance the client experience across teams. OpenText is seeking a talented Client Operations Program Manager to join our GTS Operations team.

This role combines administrative knowledge of feedback platforms with a focus on client experience excellence. You will be pivotal in translating feedback into actionable insights that shape business strategies and outcomes. Key Responsibilities:

- Oversee feedback management system and survey administration
- Maintain CX dashboards and reports to guide actions
- Partner with teams to align CX measurement and KPIs
- Analyze feedback to discover insights and trends
- Simplify data narratives for different stakeholders

Requirements:

- Bachelor’s degree in business, market research, or analytics
- Experience with Forsta or equivalent feedback management
- Robust grasp of CX methodologies and best practices
- Analytical skills for data interpretation
- Excellent communication and organizational abilities

Utilize your analytical mindset and client focus to enhance experiences at OpenText.

📌 Program Manager for Client Operations at OpenText (Ontario)
🏢 Socket.dev
📍 Ontario