At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.

Vitrolife Group is seeking an experienced Technical Service Engineer based in Ontario, Canada, to join our team. In this role, you will maintain, troubleshoot, repair, and install advanced fertility laboratory equipment while providing technical support to customers across North America.

This is a full time position with nights and weekends available for on call rotation with the other service team members.

Key Responsibilities

Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems

Install capital equipment at customer sites according to specifications

Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite

Provide timely and professional technical support to customers and internal teams

Document service activities and maintain accurate records

Collaborate with cross-functional teams to resolve complex technical issues

Maintain a high level of customer satisfaction through proactive communication

Travel extensively (minimum 80%) to support installations, service calls, and training

Qualifications:
Education

Minimum: Associate degree in a technical or engineering program

Preferred: Bachelor’s degree in engineering or related field

Experience

Minimum: 1–2 years in a technical or engineering role

Preferred: 4–8 years in technical service, engineering, or equipment repair

Technical Repair Experience

Hands-on experience with hardware assembly and software configuration

Familiarity with IT troubleshooting, networking, and system integration





Experience in electronic or pneumatic systems preferred

Knowledge, Skills, And Abilities

Strong understanding of electromechanical systems, including pnemation

Advanced PC knowledge: hardware assembly, software setup, and networking

Skilled in diagnosing and resolving technical issues across IT and lab equipment

Professional appearance and communication in customer-facing settings

Organized, logical, and detail-oriented approach to problem-solving

Ability to follow protocols and ask clarifying questions when needed

Comfortable working independently and managing extensive travel schedules

Benefits

Paid Time Off and Paid Holidays

Medical, Dental, Vision

Basic Life and AD&D; Coverage

Voluntary Life Insurance

Long-Term Disability

Employee Assistance Program (EAP)

RRSP with Employer Match

This position is contingent on the successful completion of a background check. Applicants must be legally eligible to work in Canada.

Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment.

We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.

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📌 Technical Service Engineer (North America) (Ontario)
🏢 Vitrolife Group
📍 Ontario