As an Account Manager at Critical Mass, you are a key partner to both clients and colleagues, playing an essential role in managing day-to-day business needs, driving projects forward, and building strong relationships. With support and mentorship from an Account Director, you thrive in a collaborative workplace, enjoy hands‑on execution, and are eager to take ownership of projects and campaign deliverables. Your commitment to excellence ensures client satisfaction, seamless operations, and opportunities to grow within a dynamic team.

Agency
Critical Mass

Job Function
Account Management and Growth

Job Subfunction
Account Management

You Will
Manage day-to-day campaign operations, including media plan fulfillment, creative adjustments, and ensuring accurate trafficking setup through close coordination with ad operations
Collaborate cross‑functionally with media, creative, ad operations, project delivery, and strategy teams to ensure all deliverables are met on time and to expectations
Take ownership of campaigns and project work, with the chance to expand into leading larger sales events, launches, or asset creation initiatives
Serve as a primary point of contact for clients, fostering open, collaborative relationships and ensuring daily needs and long‑term goals are met
Support the Account Director in running the business, while also bringing forward new ideas and unique solutions to enhance client outcomes
Maintain a strong understanding of digital and traditional media requirements, ensuring all creative and messaging aligns with channel strategy and best practices

You Have
3–5 years of relevant account management experience, ideally in digital marketing; Software as a Service experience is a plus but not required
Demonstrated experience with media planning, creative asset management, and multi‑channel campaign execution
Collaborative approach, with the ability to engage cross‑functional teams (media, creative, ad ops,



strategy, SEO/MKS, and external partners)
Excellent interpersonal and communication skills, with a focus on partnership, active listening, and collaborative problem‑solving
Ability to manage multiple priorities and projects with strong attention to detail and organizational skills
Knowledge of both digital and traditional media and how to set up creative and copy for optimal channel performance
A growth mindset—willingness to take initiative, own projects end‑to‑end, and seek out opportunities for professional development and ownership

What We Offer
Global maternity and parental leave
Competitive benefits packages
Vacation, compassionate leave, sick days, and flex days
Access to online services for families and new parents
Diversity and Inclusion Board with 12 affinity groups
Internal learning and development programs
Enterprise‑wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long‑term success. In an effort to do so, we expect our team to work in office a minimum of 3 days a week.

$70,000-$75,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in‑office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in‑office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/

#J-18808-Ljbffr

📌 Account Manager (Alberta)
🏢 Critical Mass
📍 Alberta