Drive incident resolution in a pivotal IT role as CPKC’s Major Incident Coordinator. Enhance operational efficiencies and ensure systemic improvements across technology services.

In this position, you will be responsible for managing major technology incidents that impact business operations. Utilizing your leadership and analytical abilities, you will coordinate cross-functional teams and enhance service availability through effective incident management techniques. Your role is crucial for maintaining communication and decision-making during high-pressure situations.

Key Responsibilities:
• Document findings using effective analysis tools
• Identify operational performance issues and improvements
• Manage ITIL-based processes with autonomy




• Prioritize incidents while maintaining explicit communication
• Collaborate with various teams for efficient incident management

Requirements:
• Diploma in Computer Science or equivalent experience
• Previous experience as a Major Incident Coordinator
• Strong collaboration skills with cross-functional teams
• Proven experience in navigating complex scenarios
• Familiarity with frameworks like ITIL and PMO practices

Contribute significantly to CPKC by enhancing incident management effectiveness and technical service delivery.
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📌 IT Major Incident Coordinator Role (Alberta)
🏢 Canadian Pacific Railway
📍 Alberta