Senior Project Manager / Leader – ServiceNow / ITSM We are seeking a Senior Project Manager / Leader with strong ServiceNow and IT Service Management (ITSM) experience to support ITSM transformation and enterprise technology initiatives within a complex workplace. Must-Have Skills &

Experience ~7+ years of experience delivering or consulting on IT Service Management (ITSM) solutions in large enterprise environments. ~5+ years of hands‑on ServiceNow experience , including configuration, customization, administration, and implementation of ITSM modules. ~ Experience assessing current‑state ITSM processes and developing future‑state operating models, governance frameworks, process improvements, and service management best practices. ~ Strong experience with ServiceNow integrations and APIs , including integration with CMDB, Change Management, SPM, DevOps tools, CI/CD pipelines, and enterprise systems . ~ Experience establishing and supporting enterprise release governance , including release planning,



scheduling, release calendars, risk/dependency management, deployment coordination, and post‑release reviews. ~ Experience facilitating stakeholder workshops, business process reviews, requirements gathering, and ServiceNow solution design . ~ Strong knowledge of enterprise technology environments including cloud, networks, applications, cybersecurity, telecommunications, collaboration platforms, and information management . ~ Experience creating training materials, user guides, operational procedures, knowledge‑transfer sessions, and support documentation . ~ Excellent communication, facilitation, stakeholder management, and collaboration skills. ~ Ability to work independently and effectively with cross‑functional teams.

Certification ~ ServiceNow Certified System Administrator (CSA) – Required

📌 Project Manager/Leader Senior (Toronto)
🏢 TechDoQuest
📍 Toronto