Senior Project Manager / Leader – ServiceNow / ITSM

We are seeking a Senior Project Manager / Leader with strong ServiceNow and IT Service Management (ITSM) experience to support ITSM transformation and enterprise technology initiatives within a complex environment.

Must-Have Skills & Experience

- 7+ years of experience delivering or consulting on IT Service Management (ITSM) solutions in large enterprise environments.
- 5+ years of hands‑on ServiceNow experience , including configuration, customization, administration, and implementation of ITSM modules.
- Experience assessing current‑state ITSM processes and developing future‑state operating models, governance frameworks, process improvements, and service management best practices.
- Strong experience with ServiceNow integrations and APIs , including integration with CMDB, Change Management, SPM, DevOps tools, CI/CD pipelines, and enterprise systems .
- Experience establishing and supporting enterprise release governance ,



including release planning, scheduling, release calendars, risk/dependency management, deployment coordination, and post‑release reviews.
- Experience facilitating stakeholder workshops, business process reviews, requirements gathering, and ServiceNow solution design .
- Robust knowledge of enterprise technology environments including cloud, networks, applications, cybersecurity, telecommunications, collaboration platforms, and information management .
- Experience creating training materials, user guides, operational procedures, knowledge‑transfer sessions, and support documentation .
- Excellent communication, facilitation, stakeholder management, and collaboration skills.
- Ability to work independently and effectively with cross‑functional teams.

Certification

- ServiceNow Certified System Administrator (CSA) – Required

📌 Project Manager/Leader Senior (Toronto)
🏢 TechDoQuest
📍 Toronto