Job Class: Office and Admin Spec Sr

Working Title Child Support Division Administrative Specialist

Agency Children Youth & Families Dept

Job Details

Job ID: 96939

Location: St. Paul

Telework Eligible: Yes

Full/Part Time: Full time

Regular/Temporary: Unlimited

Who May Apply: Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 9/17/2026. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.

Date Posted: 09/11/2026

Closing Date: 09/18/2026

Hiring Agency/Seniority Unit: Children Youth & Families Dept / DCYF Central Office AFSCME

Division/Unit: DCY - Central Office / DCYF CSE Administrative Supp

Work Shift: Early Morning Day Shift

Work Hours: 6:00am – 2:30pm or 7:00am – 3:30pm

Days of Work: Monday - Friday

Travel Required: No

Salary Range: $22.62 - $30.62 / hourly; $47,230 - $63,934 / annually

Classified Status: Classified

Bargaining Unit/Union: 206 - Clerical/AFSCME

Work Area: (Required for AFSCME)

FLSA Status: Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

Job Purpose The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing perks, support resources, and training and development opportunities.

Telework (Within Minnesota or neighboring states) and flexible hours options are available.

This position is required to be in-person 50% or more of the time due to the work duties and responsibilities of the role.

This position exists to provide advanced specialized technical and administrative support services for the Child Support Division. In addition, this position develops and maintains methods and procedures to manage work and information flow to continually improve work process to achieve the best results for program staff, partners, and participants. This may include developing administrative procedures, responding orally or in writing to a wide range of technical questions and reviewing and independently researching answers, maintaining data integrity within PRISM. Incumbents are required to know technical terminology and special software programs. This position requires advanced professional skills to conduct and continually improve work processes with awareness of immediate effects on customer satisfaction.

Responsibilities

Providing advanced administrative support by preparing correspondence, processing mail, routing workflow, and maintaining records for the Child Support Division.

Managing daily task distribution using PRISM, CRM, Infopac, IDOC, and email to ensure work is routed accurately and on schedule.

Processing enforcement-related reports such as FIDM, Credit Bureau, Employer Error, and other program data, including researching discrepancies and updating PRISM.

Preparing and tracking high-priority correspondence from the Commissioner’s Office, program partners, incarcerated parents, and the public,



ensuring deadlines are met.

Reviewing, formatting, and publishing county messages on SharePoint, and assisting with interview coordination and basic technical support needs.

Supporting division operations by handling transcription, inventory management, meeting logistics, and backup tasks for other administrative staff.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**

Administrative, office support, or clerical skills such as preparing documents, managing workflow, and maintaining records.

Standard computer software programs skills for word processing, spreadsheets, and databases sufficient to create documents, spreadsheets, charts, and presentations such as Microsoft Office applications (Word, Excel, PowerPoint).

Complex database and case management system skills sufficient to enter, research, update, and retrieve information from such as PRISM, MAXIS, IDOC, Infopac.

Skilled in customer service sufficient to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence).

Ability to process mail, correspondence, and reports in a structured work environment.

Preferred Qualifications

Experience working in a child support program, human services agency, or other public sector environment.

Experience using PRISM, MAXIS, Infopac, IDOC, or similar case management or data systems.

Knowledge of federal and state child support policies, procedures, and regulatory requirements.

Advanced proficiency with Microsoft Excel (complex formulas, pivot tables, charts) and other desktop applications such as Adobe, Visio, Camtasia, or WebEx.

Experience routing or distributing tasks, cases, or workflow using email, CRM systems, or similar tools.

Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:

Reference check

Criminal Background check

Fingerprinting check (MNJIS/CJIS)

Driver’s License Check

Personnel File Review: all current and former public sector employees

Additional assessment may be required during the interview process

About Children Youth & Families Dept Our state depends on the success of Minnesota children, youth and families. The Department of Children, Youth, and Families puts children at the center of state government, creating a permanent state agency and commissioner focused on elevating children and families in policy and budget decisions.

This realigns state government to advance equitable outcomes for children, youth, and families through transformative, partnership‑driven policies, programs and practices.

What do Minnesota's State employees have in common?





A sense of purpose in their work

Connection with their coworkers and communities

Opportunities for personal and professional growth

Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF

Diabetes care

Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan that provides income when you retire (after working at least three years)

Employer paid life insurance to provide support for your family in the event of death

Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

Tax‑free expense accounts for health, dental, and dependent care

Resources that provide support and promote physical, emotional, social, and financial well‑being

Support To Help You Reach Your Career Goals

Training, classes, and professional development

Tuition reimbursement

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance

Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues

Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (phone hidden) or email [email protected] and let us know the support you need.

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