Own a portfolio of accounts from onboarding through activation and ongoing success

Run structured quarterly business reviews connecting Appear's data to each client's commercial outcomes

Identify expansion opportunities within existing accounts, including additional brands, markets, or verticals

Manage renewals proactively and act on risks early

Represent the voice of the customer internally, sharing client feedback with product and marketing

Use AI for account research, QBR preparation, renewal forecasting, and follow-up

Requirements

2+ years in an account management, customer success, or renewal-owning role in B2B SaaS

Comfortable with commercial conversations, including pricing, ROI, and contract terms

Robust at asking the right questions in client meetings

Genuine curiosity about AI and how it is changing search

Organised and proactive in managing a book of business systematically

Fluent in English

Spanish or other European languages are a plus

Background in SEO, content marketing, or digital agency work is nice to have

Experience managing accounts across legal, healthcare, financial services, or professional services verticals is nice to have





Familiarity with HubSpot, GoHighLevel, Salesforce, or similar CRM is nice to have

Experience as an early CS or AM hire and understanding of building the function is nice to have

Core Competencies

Demonstrates expertise in account management and customer success within B2B SaaS, focusing on client engagement, proactive renewal management, and leveraging AI for business insights. Strong communication skills facilitate effective commercial conversations and client relationship building.

Highest-signal resume keywords

Account Management

Customer Success

B2B SaaS Experience

AI Utilization

Fluent in English

ATS Optimization Keywords

Hard Skills

Account Management

Customer Success

Renewal Management

Commercial Conversations

AI Research

SEO

Content Marketing

Soft Skills

Organised

Proactive

Curiosity

Industry Keywords

Legal

Healthcare

Financial Services

Professional Services

Tools & Technologies

HubSpot

GoHighLevel

Salesforce

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📌 Customer Success Manager (Ontario)
🏢 Jobtailor
📍 Ontario