Shape the workforce landscape at RBC as the Senior Manager of Workforce Optimization located in Toronto. Lead data-driven enhancements to ensure effective resource allocation and client satisfaction. In this leadership role, you will spearhead the Strategic initiatives of the Workforce Management Optimization (WMO) team.
Your analytical expertise will drive impactful decision-making across operations while collaborating with diverse stakeholders. You will guide the development of cutting-edge strategies that align workforce planning with the organization’s goals for client service excellence. Key Responsibilities:
- Direct Agile teams in Workforce Management initiatives
- Craft concise reports and data presentations for leaders
- Optimize staffing for various advisory roles
- Deliver performance analytics with a focus on KPIs
- Innovate automated reporting solutions for efficiency
Requirements:
- 5+ years in leadership roles with impact
- Expertise in advanced reporting analytics and SQL
- Strong problem-solving and analytical skills
- Proven capability to coach and inspire teams
- Experience in driving workforce management innovation
Lead impactful changes in workforce optimization at RBC, ensuring client success in Toronto.