Company Description White Spot Limited is headquartered in Vancouver, British Columbia and serves more than 15 million guests annually through its White Spot Restaurants and Triple O’s brands. White Spot operates in British Columbia; Triple O’s has operations in British Columbia, Alberta and Hong Kong. White Spot Limited is proud to be recognized as one of Canada’s Best Managed Companies for the past sixteen consecutive years, achieving Platinum status.
White Spot is currently seeking a Business Analyst to strengthen our operations. The Business Analyst will be instrumental in recommending practical solutions based on their analytical findings.
Role Description As an integral member of the Business Intelligence (BI) Data Team, the Operational Business Analyst will leverage data to optimize operational performance and support strategic decision-making. Reporting to Operations, this role involves analyzing data to identify trends, inefficiencies, and opportunities for improvement. The analyst will build and maintain dashboards, conduct root-cause analyses, develop predictive models, and provide actionable recommendations to enhance efficiency and resource allocation. By ensuring data accuracy, aligning with governance standards, and fostering a data-driven culture, the Business Analyst will directly contribute to the success of the organization.
Salary Range
$70,000 to $80,000 annually to start, depending on experience, with potential to grow, comprehensive advantages package.
Key Responsibilities
Build and maintain dashboards and reports to track key performance indicators (KPIs)
Analyze operational data to identify trends, inefficiencies,



and opportunities for improvement
Provide actionable recommendations to improve operational performance
Work closely with the Directors of Operations to align data insights with business priorities and operational goals
Partner with operations teams to identify data requirements, implement tracking mechanisms, and support performance improvement initiatives
Conduct root-cause analysis of operational challenges and make recommendations based on data
Develop predictive models to forecast operational performance and guide resource allocation
Monitor and evaluate the effectiveness of operational programs
Collaborate with the BI Data Team to ensure that operational data is aligned with enterprise-wide data governance policies
Support the integration of operational data into organizational data warehouses and BI platforms
Maintain the accuracy and consistency of operational data
Provide regular updates and insights to leadership on operational trends, challenges, and successes
Benchmark operational metrics against industry standards to identify areas for competitive improvement
Train operations staff on data tools and dashboards to foster a data-driven culture within the department




Act as the primary point of contact for operations-related data inquiries and ad-hoc analysis requests
Support the Data Team as needed with ad hoc requests and projects
Key Attributes
Degree in business analysis, computer science, or a related field, complemented by at least 2 years of relevant professional experience
Proficiency in data analysis and visualization tools such as Excel, Tableau, or Power BI
Hands-on experience with SQL and Python for data manipulation and analysis
Hands-on experience with Snowflake an asset
Knowledge of operational KPIs and experience working with operational data systems (e.g., point-of-sale, inventory & labour management)
Strong statistical and modeling skills for forecasting and performance evaluation
Skilled at creating visual representations of data to clearly and effectively convey insights
Familiarity with data governance best practices
Robust analytical and problem-solving abilities
Excellent communication and collaboration skills
Meticulous attention to detail coupled with a dedication to data accuracy
Proven capability to work autonomously and effectively manage multiple priorities
Preferred Qualifications
Certifications: CDMP (DAMA), CBAP, CCBA, AAC (IIBA), or equivalent are a plus.
Project Management: Experience in an Agile work environment and knowledge of change management methodologies.
Industry Knowledge: Having a solid grasp of the hospitality industry’s dynamics and the ability to connect data with business problem-solving is important. While knowledge can be gained on the job, initial familiarity is beneficial.

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📌 Business Analyst (British Columbia)
🏢 White Spot
📍 British Columbia