Join Definity as a Claims Team Leader, responsible for guiding a team in the effective handling of auto and property claims. This role embodies leadership, coaching, and operational oversight in a hybrid format.

The Claims Team Leader will play a crucial role in ensuring high standards of claims processing while fostering a collaborative environment. You will be tasked with monitoring claims, providing mentorship and training, and driving team performance through effective feedback and developmental opportunities. Your analytical acumen will inform process improvements and enhance operational efficiency.

Key Responsibilities:
• Lead and train a team of Claims Representatives
• Analyze claims workflows for operational enhancements




• Conduct thorough audits and quality checks on claims
• Deliver coaching and performance assessments to staff
• Participate in staffing and hiring processes for the team

Requirements:
• 5 years of related experience in Accident Perks
• Leadership experience in team management highly preferred
• University degree or CIP designation
• Excellent communication and interpersonal abilities
• Calm and effective in high-pressure situations

Elevate your career as a Claims Leader, utilizing your expertise to drive excellence at Definity.
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📌 Claims Management Leader at Definity (British Columbia)
🏢 Definity
📍 British Columbia