Working Title: Consumer Telecom Investigator
Job Class: Investigation Specialist 1

Job ID: 96980

Location: St. Paul

Telework Eligible: Yes; see note

Full/Part Time: Full time

Regular/Temporary: Unlimited

Who May Apply: Open to all qualified job seekers

Date Posted: 09/12/2026

Closing Date: 09/18/2026

Hiring Agency/Seniority Unit: Public Utilities Commission/MAPE

Division/Unit: Public Utilities Commission / Consumer Affairs Office

Work Shift/Work Hours: Day Shift

Days of Work: Monday - Friday

Travel Required: No

Salary Range: $28.75 - $42.16 / hourly; $60,030 - $88,030 / annually

Classified Status: Classified

Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE

FLSA Status: Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities: Yes

Please Note
This career opportunity is based at the PUC offices in St. Paul, MN and is not available for full-time remote work. This position will be required to work onsite or in-person for at least 50% of scheduled workdays each month (including travel and off-site meetings).

Duties
This professional role in the Consumer Affairs Office (CAO) manages the Commission's process for Telecommunication Customer Transition Plans, investigates consumer complaints and resolves disputes between the consumer and the utility with a focus on telecommunication service provider complaints. The incumbent performs duties as follows:

Serves as first point of contact for the consumer for informal complaints and inquiries related to customer telecom and regulated energy utility issues.

Resolves disputes

Investigates, reviews and analyzes telecom Customer Transition Plan filings for compliance.

Gathers documentation and evidence, analysis and evaluation of information, prepares memos and reports.

Minimum Qualifications

Two (2) years of professional level experience investigating complaints or resolving disputes between consumers and an industry, organization, or government program with highly complex laws, rules and/or regulations.

Work experience involves investigations, research, data reporting and writing formal reports.

Experience working with the general public.

Minimum Quals To Be Assessed At Interview

Advanced level skills in input database software and Microsoft products (Outlook, Word, and Excel)

Ability to interpret state and federal statutes, rules, tariffs, or utility regulatory practices.

Ability to mediate conflict in an impartial manner.





Excellent written and verbal communication skills.

Preferred Qualifications

Knowledge of utility tariffs

Knowledge of, or experience with, telephone utility regulation.

Knowledge of Minnesota law governing consumer protections as they relate to public utilities.

Knowledge of telecommunication standards.

Knowledge of state policy programs.

Ability to resolve conflicts in an impartial manner.

Excellent written and verbal communication skills.

Experience working with people of diverse backgrounds and marginalized communities.

Ability to conduct research, investigations and to perform complex analyses of regulatory and policy issues.

Ability to manage workload and multiple projects at a time.

Additional Requirements
This position requires successful completion of a reference check and background screening.

About The Public Utilities Commission
The mission of the Commission is to improve the lives of all Minnesotans by ensuring safe, reliable, and sustainable utility services at just and reasonable rates.

Working together to improve the state we love.
What do Minnesota's State employees have in common?

A sense of purpose in their work

Connection with their coworkers and communities

Opportunities for personal and professional growth

Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF

Diabetes care

Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan that provides income when you retire (after working at least three years)

Employer paid life insurance to provide support for your family in the event of death

Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

Tax-free expense accounts for health, dental, and dependent care





Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

Training, classes, and professional development

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance

Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues

Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (phone hidden) or email [email protected] and let us know the support you need.

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📌 Consumer Telecom Investigator - Investigation Specialist 1 (New Brunswick)
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