Join a dynamic fintech organization in Toronto as a Senior Customer Success Representative, focusing on high-quality, responsive support for Small and Medium Business customers. Enhance their experience while managing customer inquiries directly.

This fully onsite contract position offers an exciting opportunity for candidates with over a year of relevant experience. You will foster trusted relationships, resolve inquiries, and improve customer support processes. Collaborating closely with various teams, your role will be critical in shaping outstanding customer journeys.

Key Responsibilities:
• Serve as the main contact for a portfolio of SMB clients
• Address customer inquiries through multiple communication channels
• Identify root causes of issues and coordinate with teams




• Partner with Growth and other departments for seamless support
• Improve overall service quality by providing process feedback

Requirements:
• 1+ years in a client-facing role supporting SMB customers
• Excellent communication skills both written and verbal
• Strong troubleshooting and problem-solving abilities
• Familiar with customer support platforms like Intercom
• Experience in a high-growth startup workplace is a plus

Utilize your skills to drive customer success and satisfaction in the fintech space.
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📌 Senior Role in Customer Success Management (Ontario)
🏢 Altis Technology
📍 Ontario