Drive excellence in customer support at Pigment as the Team Lead for Product Support Specialists based in Toronto. Utilize your leadership skills to guide your team in providing top-notch service through innovative solutions.

As the Team Lead, you will manage a talented group of support specialists dedicated to helping customers fully utilize the Pigment platform. Your responsibilities include mentoring the team, monitoring performance metrics, and identifying areas for workflow enhancements. Collaborate with cross-functional teams to address complex scenarios, all while ensuring a positive workplace culture focused on knowledge sharing and continuous improvement.

Key Responsibilities:
• Mentoring and coaching Product Support Specialists
• Setting performance expectations and monitoring outcomes




• Leading complex investigations with technical expertise
• Enhancing processes using AI and automation
• Reporting on support metrics for informed decisions

Requirements:
• 5+ years in application support or SaaS environment
• Proven leadership and coaching experience
• Excellent analytical and problem-solving skills
• Familiar with support technologies and tools
• Qualified proficiency in English

Lead with purpose at Pigment by enhancing the customer experience through innovative support strategies.
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📌 Team Lead for Product Support Specialists (Ontario)
🏢 Pigment
📍 Ontario