Join SMTP as a Client-Focused Account Manager in Ottawa, combining commercial strategy and technical advice for enterprise customers. Drive growth and client satisfaction through comprehensive support.
This role is pivotal in managing the client relationship post-sale, requiring deep engagement during the onboarding process and beyond. You will be the point of contact for resolving technical issues, ensuring that our enterprise clients achieve their communication goals seamlessly. Your proactive involvement will help increase client satisfaction and retention.
Key Responsibilities:
• Facilitate effective post-sales client handoff
• Manage technical issues as primary escalation point
• Collaborate with technical support teams for resolution
• Analyze client data to improve deliverability
• Assist clients in adopting recent SMTP features
Requirements:
• 3-5+ years in Technical Account Management
• Ability to explain complex concepts to non-technical audiences
• Record of managing enterprise-level accounts
• Familiarity with email delivery systems and protocols
• Experience with digital marketing platforms preferred
Leverage your client management expertise to enhance enterprise relationships at SMTP in Ottawa.
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