Position Overview The Technical Services Representative plays a key-role in the operations as heu2019s set up, operating and dismantling audio visual equipments.
Key Job Responsibilities Setting up, operating, and dismantling audio visual equipment at events as assigned.
Servicing trade shows, hotel conventions, and staging events.
Verify completed purchase orders and that all required equipments were prepared.
Loading and unloading trucks; requires to lift heavy equipment.
Climbing stairs and ladders
Perform various control testings and troubleshoot equipments before the assigned event.
Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)
Walking during trade shows.
Driving defensively – cube vans and panel vans
Driving long distances (or as a passenger).
Handling equipment with care.
Complete reports on events as per company procedure
Representing the Company in a professional manner
As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.
Perform other duties as assigned.
Job Qualifications High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain
2-3+ years of customer service or hospitality experience is preferred.
2-3+ years of audio visual experience is required.
Set up knowledge of the following equipment is required:
Portable Sound Systems ( speakers, mixers and equalizers )
Wireless Microphones
Audio Cassette and CD Players
LCD Data Projectors and Monitors
Computer Interfaces and Switchers
Betacam and VHS Players




Large Projection Screens and Scaffold towers
Industrial Video Cameras
Video Lighting Equipment
Simultaneous Translation Equipment
Fastfold Screens
Cameras
Risers/Staging
Strong Client Service and interpersonal skills
Professional Appearance and behavior
Able to work under pressure with tight delays
Analytical and problem resolution skills
Organizational Skills
Valid driveru2019s license
Competencies (by Core Values) Deliver World Class Service Hospitality
Ownership
Do The Right Thing Instills Trust
Safety Conscious
Drive Results Action Oriented
See The Big Picture Tech Savvy
Value People Communicates Effectively
Hourly Pay $20.61
Work Environment Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an workplace with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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📌 Technical Services Representative, Delta Ottawa City Centre (Union) (Quebec City)
🏢 Encore Canada
📍 Quebec City