Join a agile superannuation fund as a Customer Support Officer in Melbourne CBD. You'll deliver exceptional member support across various channels, resolving inquiries efficiently.

This role focuses on assisting members and third parties through effective communication, from straightforward queries to complex issues. You'll be responsible for ensuring clarity in all interactions while working towards quality and resolution goals. Start in the office to build connections before moving to a flexible hybrid environment.

Key Responsibilities:
• Assist members and employers through phone, email, and chat
• Manage inquiries with a focus on first contact resolution
• Provide members with accurate information for confident decisions




• Address a variety of straightforward and sensitive issues
• Conduct outbound calls to enhance overall business support

Requirements:
• Prior experience in customer support, ideally in superannuation
• Excellent communication and rapport-building skills
• Comfortable under pressure in a regulated environment
• Detail-oriented with a commitment to accuracy
• Open to receiving feedback and continuous improvement

Step into a fulfilling role that prioritizes growth and member satisfaction in the superannuation field.
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📌 Melbourne CBD Customer Support Officer (British Columbia)
🏢 Weploy
📍 British Columbia