Step into technical support with F12 as an IT Support Analyst, where you will resolve client IT issues effectively in a quick-paced environment. This role is geared towards enhancing your proficiency with servers, applications, and network infrastructure. Reporting to the Manager, Service Delivery, you'll take responsibility for high-quality client support through both in-person and remote assistance.

As you collaborate with Team Leads and skilled technicians, you'll develop valuable troubleshooting skills while improving client relationships continuously. Key Responsibilities:

- Address and resolve various IT issues for clients
- Learn client preferences to enhance service delivery
- Articulate solutions clearly in stress-filled situations
- Document updates and escalate unclear issues as needed
- Process Return Merchandise Authorizations (RMA) with vendors Requirements:
- 1-year experience in a Service Desk role or equivalent experience
- Basic knowledge of Windows Servers, Active Directory
- Eager to learn and share knowledge with peers
- Strong accountability and a focus on team metrics
- Ability to work on-call or after hours occasionally Maximize your technical support skills and client-focused approach at F12.

📌 Remote IT Support Technician (Edmonton)
🏢 F12.net
📍 Edmonton