Communicate professionally with customers via phone, email, and chat

Manage the Customer Service email inbox, ensuring timely and accurate responses to all inquiries

Follow up on customer requests after initial contact to ensure needs are fully met and outstanding issues are resolved

Review and assign gifting tickets within 24 hours of receipt using the GOMS ticket system

Conduct regular follow-ups on open tickets every two weeks

Generate shipment numbers for the Lab to facilitate re-shipment of returned orders

Provide the 3PG team with weekly backorder reports

Submit billing adjustments through the FAN (Financial Accounting System)

Track shipments internally and externally, investigating and resolving short shipment claims

Create and issue return authorization numbers as needed

Process Speedy invoices and credits for the Finance Department

Support other Customer Service team members with daily tasks as required

Requirements

1-3 years of experience in a customer service or administrative role, preferably working with both retailers and end users

Strong customer service skills, including active listening, problem-solving, and conflict resolution

Exceptional organizational and interpersonal skills

Ability to interact professionally, take ownership of issues,



and follow through to resolution

Proficient computer skills, including accurate data entry and the ability to learn and use various software applications effectively

Previous experience working with SAP is a strong asset

Excellent verbal and written communication skills in both English and French are required

Core Competencies Demonstrates robust customer service skills with a focus on active listening, problem-solving, and conflict resolution. Proficient in managing customer inquiries and utilizing software applications, including SAP, to ensure efficient operations.

Highest-signal resume keywords

Customer Service Experience

Active Listening

Problem-Solving

SAP Proficiency

Bilingual Communication

Hard Skills

Data Entry

GOMS Ticket System

Billing Adjustments

Return Authorization Processing

Shipment Tracking

Soft Skills

Organizational Skills

Interpersonal Skills

Conflict Resolution

Professional Communication

Industry Keywords

Customer Service

Retail

Administrative Role

Backorder Reports

Short Shipment Claims

Tools & Technologies

FAN (Financial Accounting System)

SAP

Email Management Software

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📌 Bilingual Customer Service Representative (Winnipeg)
🏢 Jobtailor
📍 Winnipeg