Step into the Technical Operations Engineer role at Engage, where you will provide essential technical support and incident management services. This position emphasizes a customer-centric approach to troubleshooting and problem-solving.

As an Operations Engineer, your responsibilities will encompass managing incidents and escalations while collaborating with internal and external clients. This role requires a keen understanding of technical systems and excellent communication skills to effectively document and resolve issues, ensuring compliance and operational excellence.

Key Responsibilities:



• Oversee incident management and ticket escalations • Conduct thorough root cause analyses of incidents • Act as the central point for customer technical assistance • Provide documentation and investigation notes for problems • Ensure adherence to operational processes and client satisfaction

Requirements: • Bachelor’s degree in Computer Science or similar • 1-2 years’ experience in customer-facing support • Familiar with AWS cloud services and ITSM tools • Robust background in Linux and MySQL • Excellent analytical and multitasking skills

Provide outstanding technical support and strengthen your career at Engage. #J-18808-Ljbffr

📌 Operations Engineer - Technical Support Focus (Winnipeg)
🏢 Engage People
📍 Winnipeg