Join AVI-SPL as a Technical Support Specialist, ensuring excellent customer service and technical support. Assist with ProAV and video conferencing issues in a team-oriented office setting.
This position as a Technical Support Representative is vital for both internal and external AVI-SPL customers. You will manage case loads and respond to technical queries, utilizing your organizational and problem-solving skills. Your role includes providing operational support for various audiovisual solutions and following up on escalated issues.
Key Responsibilities:
• Provide prompt support for AV and video conferencing queries
• Handle incoming phone and email technical inquiries
• Maintain and document technical support cases
• Facilitate troubleshooting for video conferencing systems
• Collaborate with teams for issue resolution
Requirements:
• High School Diploma or equivalent required
• Minimum 1-2 years experience in AV/Teleconferencing
• Strong verbal and written communication skills
• Proficient in managing multiple tasks
• Familiarity with AV Control systems preferred
Utilize your technical expertise and communication skills at AVI-SPL to enhance customer support.
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📌 Technical Support Specialist at AVI-SPL (Ontario)
🏢 AVI-SPL
📍 Ontario
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