Provide assistance to store management in supervising and facilitating the daily operations of the store

Oversee the responsibilities of the Store Manager in the absence of SM or ASM

Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed

Provide direction, guidance, and instruction to all store associates

Ensure store conditions are consistently upheld to established standards

Assist in ensuring staffing levels adequately meet business needs when requested

Act as the sales and customer service leader/role model in the absence of SM/ASM

Greet and assist customers while modeling exemplary conduct

Ensure company policies and relevant legislation are consistently adhered to by all staff

Handle customer complaints and escalates them as necessary

Ensure health, safety, and security regulations and standards are met on shift

Achieve sales targets and store-level KPIs

Ensure employees on shift actively pursue sales goals

Oversee and assist in inventory management and be accountable for inventory processes on shift

Requirements

Must have valid CannSell to work in a retail cannabis store.

Must have or be able to successfully complete a Police Background Check.

Demonstrated sales and service orientation required

Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred

A valid First Aid certification is considered an asset

Excellent time management and prioritizing skills required

Demonstrated ability to train and motivate staff required

Skills to monitor and lead by example as required

Basic office administration skills required





High level of proficiency with Microsoft Office productivity suite

Highly effective teamwork skills

Able to effectively communicate both verbally and in writing with individuals at all levels of the organization

Strong customer service and troubleshooting skills

A well-defined sense of diplomacy

Excellent teamwork and team-building skills

Thorough understanding of applicable health and safety legislation

A professional, responsive, and positive work attitude is essential

Ability to work any shift based on business needs, Monday to Sunday

Ability to work nights, holidays and weekends and different location

Core Competencies
Demonstrates robust leadership in retail operations, with a focus on sales targets, customer service excellence, and compliance with health and safety regulations. Proficient in staff training, inventory management, and effective communication across all organizational levels.

Highest-signal resume keywords

CannSell Certification

Sales Target Achievement

Customer Service Leadership

Inventory Management

First Aid Certification

Hard Skills

Retail Operations Management

Sales and Service Orientation

Inventory Processes

Basic Office Administration

Microsoft Office Proficiency

Soft Skills

Time Management

Teamwork Skills

Effective Communication

Diplomacy

Staff Motivation

Certifications & Qualifications

CannSell Certification

First Aid Certification

Police Background Check

Industry Keywords

Retail Industry

Cannabis Industry

Health and Safety Legislation

Customer Complaints Resolution

Store-Level KPIs

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📌 Retail Shift Leader (Ontario)
🏢 Jobtailor
📍 Ontario