Kitworks is a Toronto-based brand experience company creating custom kits, branded merchandise, PR drops, influencer kits, packaging and corporate experiences for brands and agencies.

We're growing, we're busy, and we're building out our operations team.

We're looking for a Studio + Operations Coordinator to be the welcoming face of our studio while also playing a critical role in keeping our day-to-day operations running smoothly.

This is not a traditional receptionist role.

You'll be the person who knows what's coming and going, which courier is coming at 2:00, where that box went, whether the monthly program is ready to ship and whether we have enough shipping supplies for next week.

You'll work closely with our Production + Operations Manager and become an important part of the team that makes sure our projects get out the door looking great and on time.

What You'll Do

Own the Front of the Studio

You'll be the first point of contact for clients, vendors, couriers and visitors.

Receive and sign for incoming deliveries

Check incoming shipments and ensure they get to the right place

Coordinate courier pickups and local deliveries

Prepare outgoing shipments

Keep track of incoming and outgoing packages

Greet clients, vendors and visitors

Answer the studio phone and manage general inquiries

Keep the front of the studio organized and welcoming

Help manage day-to-day office needs and supplies

Support Shipping + Logistics

You'll work closely with our Production + Operations Manager to keep products and projects moving.

Book couriers and deliveries

Prepare shipping labels and documentation

Track shipments and flag delays

Maintain shipping and delivery records

Help with inventory counts and product organization

Pull and prepare products for upcoming projects

Keep shipping supplies stockedHelp organize outgoing project shipments

Own Recurring Client Programs

Kitworks manages several ongoing programs that ship on a recurring basis.



You'll take ownership of the operational details for assigned programs, including:

Preparing products and packaging

Coordinating assembly

Preparing shipping labels

Managing returned or failed deliveries

Maintaining program trackers

Preparing for the next shipment cycle

You'll become the person who knows exactly where each recurring program stands.

Help Run the Studio

Keep the studio organized and operational

Monitor office and shipping supplies

Order supplies when needed

Help maintain organized product storage

Coordinate building or office-related needs

Support production and assembly days

Help keep the studio looking polished and professional

What We're Looking For

We're looking for someone who is organized, energetic, resourceful and genuinely enjoys being busy.

You might come from:

Events or experiential marketing

PR or an agency

E-commerce

Promotional products

Retail operations

Hospitality

Logistics or shipping

Office operations

Production

You don't need experience in all of these areas. What matters most is that you're comfortable juggling details, solving problems and taking ownership.

You'll probably be great at this job if:

You notice when something is out of place

You can manage 10 things happening at once without losing track of number 11

You're comfortable picking up the phone and figuring out where a package is

You don't wait for someone to tell you there's a problem before doing something about it

You're positive and professional when someone walks through the door

You're comfortable working with your hands and moving product around the studio





You care about presentation and details

Being organized is your super power

You're able to switch from greeting a client to dealing with a delivery without missing a beat

On track and on time is your motto

Experience

1-3+ years of experience in coordination, logistics, shipping, events, production, office/studio operations, hospitality or a related environment

Experience with couriers, shipping or receiving is an asset

Strong organizational and time-management skills

Excellent attention to detail

Comfortable with a Macbook and the Google ecosystem

Strong written and verbal communication

Ability to work independently and prioritize

Thrive working in a fast-paced, changing environment

Experience with ShipStation, Monday.com, Asana, Shopify or similar systems is an asset.

A Little About You

You're the person people rely on. If someone says, "Where is that shipment?", you want to know. If we're running low on shipping supplies, you notice before we run out. If a courier doesn't show up, you don't sit around waiting - you call and figure it out. And if a client walks through the door, they get a warm welcome. You're organized without being rigid, friendly without being overly formal, and comfortable getting your hands dirty when the day calls for it.

Why Kitworks?

We're a growing company where you'll have a real impact.

You'll work alongside a creative team producing exciting projects for brands and agencies, and you'll have the prospect to grow with the business as our operations team expands.

This is a role where no two days are exactly the same, and that's probably why you'll love it.

The Details

Position: Studio + Operations Coordinator

Location: Toronto, ON (downtown)

Salary: $50,000 - $58,000 depending on experience

If you're someone who loves organization, logistics, people and making things happen, we'd love to hear from you.

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📌 Studio + Operations Coordinator (Ontario)
🏢 Kitworks
📍 Ontario