Elevate your career with CMH as the Guest Services Lead Coordinator in Banff, Alberta. This full-time role focuses on operational guidance and enhancing the guest experience through effective team leadership.

Reporting to the Manager of Guest Services, this position involves mentoring, monitoring team workloads, and ensuring service standards. You will act as a subject matter expert in guest service operations and collaborate with internal stakeholders to support exceptional experiences. This role balances active workload involvement while leading your team through the guest journey.

Key Responsibilities:
• Provide operational guidance to Guest Services Coordinators
• Monitor team workloads and prioritize daily tasks




• Assist in training and onboarding current team members
• Support guest escalations and resolve complex issues
• Champion high standards of guest service throughout interactions

Requirements:
• Post-secondary education in a related field
• Minimum 3 years in a guest-facing or hospitality role
• Experience in mentoring or training within a team
• Familiarity with CRM or operational systems
• Background in the ski industry preferred

Lead the way in providing exceptional guest experiences with CMH in stunning Banff.
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📌 Guest Services Lead Coordinator at CMH (Alberta)
🏢 CMH Heli Skiing & Summer Adventures
📍 Alberta